Payments for Invoice Owed are collected by Paddle as merchant of record. This policy explains when we ask Paddle to refund you.
Everything except letters for a second customer is free, including your first customer's letters, so you can see exactly what the service calculates for your ledger before paying anything.
If the service does not work for you, ask for a full refund of your first monthly payment within 14 days of that payment, provided letters were generated for no more than two customers in that period.
Monthly renewals are not refunded once the new period has started, except where the law requires it. Cancel before the renewal date to avoid the next charge; access continues to the end of the paid period.
If an outage on our side prevented you from generating letters for a substantial part of a billing period, tell us and we will refund or credit that period.
Email hello@invoiceowed.com from the address on your workspace, or use the Paddle receipt link. Paddle returns the money to the original payment method, normally within 5 to 10 working days depending on your bank.